Terms of Service

Field & Phone is a DBA (doing business as) of The Virtual Rx Agency LLC, a limited liability company registered in the state of Florida ("we," "us," or "our"). By accessing the website at fieldandphone.com (the "Site") or engaging our Services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site or our Services. These Terms apply to all visitors, prospective clients, and current clients.

Field & Phone provides AI receptionist setup and management, website design and development, Google Business Profile management, review automation, social media management, lead generation systems, and related consulting services (collectively, the "Services") to local trade and service businesses. The specific scope, pricing, and deliverables for each client engagement are set out in a separate service agreement or statement of work entered into between Field & Phone and the client.

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others. You may not use the Site to transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable. You may not attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to it.

We reserve the right to terminate or restrict your access to the Site at any time, without notice, for any reason.

All content on the Site — including text, graphics, logos, images, and software — is the property of Field & Phone or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written permission.

Work product created for clients as part of a paid engagement (such as website copy, website code, or social media content) is governed by the terms of the applicable service agreement. Unless otherwise specified in writing, Field & Phone retains ownership of all underlying tools, templates, systems, and AI configurations used to deliver the Services.

Clients who engage Field & Phone for Services agree to:

• Provide accurate, complete, and timely information necessary for us to perform the Services.
• Grant us the access and permissions required to manage platforms on their behalf (such as Google Business Profile, social media accounts, and website hosting).
• Review and respond to requests from Field & Phone within a reasonable timeframe to avoid delays.
• Ensure that any materials, content, or information provided to us do not infringe the intellectual property or other rights of any third party.

Payment terms for Services are set out in the applicable service agreement. Unless otherwise agreed in writing, invoices are due upon receipt. Field & Phone reserves the right to suspend Services for accounts that are past due. All fees are non-refundable except as expressly stated in the service agreement or as required by applicable law.

Field & Phone operates on a month-to-month retainer basis with no long-term contract required. However, because we are actively working on tasks and planning for the coming month on your behalf, either party must provide 30 days written notice to terminate the engagement. Notice must be submitted in writing via email to hello@fieldandphone.com.

The 30-day notice period allows Field & Phone to complete in-progress work, wrap up active campaigns, and transition all account access, credentials, and materials back to the client in an orderly manner. Services will continue and invoices will be issued normally during the notice period.

Termination does not entitle the client to a refund of fees already paid for any billing period, including the notice period. Upon completion of the 30-day notice period, Field & Phone will provide all reasonable off-boarding assistance, including transferring platform access and delivering any outstanding deliverables.

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Field & Phone does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

We do not guarantee specific results from the Services, including but not limited to a particular number of leads, calls, reviews, or revenue outcomes. Results vary based on factors outside our control, including market conditions, business reputation, and client responsiveness.

To the fullest extent permitted by applicable law, Field & Phone and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or the Services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to Field & Phone in the three months preceding the claim.

You agree to indemnify, defend, and hold harmless Field & Phone and its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

The Site may link to or reference third-party platforms and services (such as scheduling tools, CRM systems, and AI providers). Field & Phone is not responsible for the content, privacy practices, or terms of those third-party services. Your use of any third-party service is governed by that service's own terms and policies.

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved in the courts of competent jurisdiction in the State of Florida, and you consent to the personal jurisdiction of such courts.

We reserve the right to modify these Terms at any time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

If you have questions about these Terms, please contact us at: